When it comes to keeping machines running and minimizing downtime, quick access to the right parts is critical.

Kirby-Smith Machinery Inc. (KSM) Product Support Sales Representative (PSSR) Chris Bradley said customers now have a powerful self-service tool that helps simplify the process: the My Komatsu Parts Store.

My Komatsu is an online platform that provides a complete overview of your equipment. Once logged in, customers can see all the machines in their fleet, view hours, access parts books and operation manuals, and find helpful resources and educational materials. The system serves as a digital hub for managing equipment and staying on top of maintenance and parts needs.

Bradley emphasized that the My Komatsu Parts Store, which allows customers to search for and order parts on their own schedule, is one of the most convenient and essential features. If you don’t already have a My Komatsu account, your KSM PSSR can help you set one up quickly and easily.

“You can order your parts directly without having to go to the store, and if the parts are available, they’ll be ready for you to pick up, or you can have them shipped directly to a location of your choosing, be it the office, jobsite, shop or somewhere else,” stated Bradley. “Using the Parts Store is simple and designed to feel similar to other online shopping platforms.”

From the My Komatsu home screen, click on Parts Store to access the catalog. If you already know the part number you need, type it into the search bar, and the system will locate the item. From there, customers can review availability, select the quantity needed, and add the part to their cart before checking out.

The platform shows where parts are currently in stock, so customers know where their order is coming from. Like other online shopping platforms, they can also track it from order to delivery.

“There’s a broad range of parts available in the Parts Store,” Bradley explained. “You can order anything from a small O-ring all the way up to a major component like an engine or transmission. It’s all available right there.”

No number, no problem

If you don’t know the part number, My Komatsu still makes the process easy. Customers can search by machine model or serial number, and open the digital parts book for that machine. The diagrams and listings allow you to identify the correct component, find the associated part number, and add it directly to your order.

Customers can also save commonly used parts into custom lists, making it easy to reorder routine maintenance items such as filters or service kits. In addition, the system occasionally features online promotions that offer discounts on select parts ordered through the My Komatsu Parts Store.

“My Komatsu is designed to make ordering parts fast and convenient, but if customers need assistance getting started or navigating the system, help is always available,” said Bradley. “We encourage customers to reach out to their Kirby-Smith representative anytime they need support.” 

See My Komatsu in action.

Watch KSM PSSR Chris Bradley walk through the My Komatsu Parts Store and show how customers can find parts, check availability and place orders from their computer or phone.

Watch the video: https://youtu.be/UAY9igvjfyY

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