Emergency / Crane Down Services now available through the Crane Rapid Response Team.

We are Dedicated to Superior Customer Service and Helping Our Customers Succeed No Matter What!



How KSMI Crane Rapid Response Helps Our Customers:

  • Mitigates requirements for acquisition, training, retention of qualified service personnel
  • Reduces investment in assets and facilities – Field Service trucks, specialize tooling, diagnostic equipment and specialized technical training and certifications, etc.
  • Reduces service downtime through utilization of state-of-the-art, purpose-built laptops and highly trained technicians
  • Reduces costly unplanned repairs and improves machine reliability through use of a proactive approach and timely follow-up
  • Attracts optimal resale/trade-in values for well-kept machines with detailed service records available
  • Mitigates administrative responsibilities – scheduling, parts ordering, record-keeping, etc.
  • Assures that all OEM-required tasks and activities are complied with

Our Promise to You:

Kirby-Smith is dedicated to selling top quality equipment that is backed by manufacturer support. We are also dedicated to providing industry leading parts and service support to our customers to ensure that machine uptime is always maximized. We will do whatever it takes to help our customer succeed.

Our Crane Rapid Response Team is an extension of those core values. Part of our Crane Division, the Crane Rapid Response Team will rapidly and efficiently respond to our customers' needs. This service is here to help you when you are in emergency situations such as a "crane down" and need immediate assistance.  

With Crane Rapid Response as your partner, you can expect to work with friendly, knowledgeable Crane Professionals that are equipped with the very latest training and best tools available. 

We look forward to working with you. Contact us today at 888-839-2410 to learn more about Crane Rapid Response. 



Contact the Crane Rapid Response Team

Kelly Shuffield

Crane Rapid Response Team Manager


Call Toll Free for Emergency / Crane Down Services: 888-839-2410


Interested in learning more about Crane Rapid Response for your lifting operations?

Contact your local Kirby-Smith branch for more info.