Contractors sometimes work on jobsites outside of their local equipment distributor’s territory. That can leave them guessing about how to get warranty repair and maintenance service on their machinery.
Komatsu aims to simplify those situations with its recently introduced Komatsu Care Plus and Komatsu Care Plus II programs that deliver consistent coverage across the United States. Under the initiatives, any authorized Komatsu distributor can perform repair and maintenance, regardless of where in the country the machine was purchased.
The Komatsu Care Plus programs provide model-specific detail, outlining maintenance items serviced, repair coverages, program benefits and terms and conditions. Both have automatic scheduling for maintenance services, genuine parts, certified labor, machine inspections and regular oil sampling. Komatsu Care Plus II also includes Komatsu’s Premier Extended Coverage for customers seeking fixed repair costs.
Higher resale possible
“We developed our Komatsu Care Plus programs to offer a complete end-user solution that is hassle-free, and encompasses other services Komatsu provides; such as financing, certified labor, genuine parts and telematics,” said Felipe Cueva, Manager, Genuine Care. “Customers can purchase the programs when they buy new equipment or at a later date with some restrictions. Our pricing is standard across the country. Owners can work directly with their distributor to add one or both of the programs.”
Once customers have Komatsu Care Plus and Komatsu Care Plus II, Cueva encourages them to use the complimentary MyKomatsu interface to view their machinery’s program coverage, care reports and service completions.
“With Komatsu providing consistent and complete service records, machines will also be eligible for the Komatsu Care Certified equipment program, allowing customers to request a higher resale value for their equipment,” said Cueva. “These repair and maintenance programs offer great benefits, and we plan to roll out additional options in the near future.”
