Rental Sales Rep Jacky Miller maintains his drive to help customers find the right machinery to increase their profitability

Jacky Miller knew he wanted to join the Kirby-Smith Machinery team before he even was offered a job.

“I kept an eye on Kirby prior to it gaining a presence here, when its footprint was still just in Oklahoma,” said Miller, Rental Sales Rep, at the Fort Worth branch. “I told myself that if they ever came to Texas, I would love to work for Kirby-Smith. When it took over the Komatsu dealership in this area, I applied right away.”

Kirby-Smith Machinery hired Miller in 2009, and he quickly saw that the organization lived up to his lofty expectations.

Team environment with everyone working toward a common goal

“It’s a great family atmosphere,” stated Miller. “We genuinely care about one another and have been there for each other through good and bad times. It’s a team environment, and we are all working toward a common goal of providing customers with great experiences, whether that be in parts and service, sales or rentals. I tell people all the time – customers, potential employees, current employees, people on the street – that Kirby-Smith is the best, and I really mean it.”

The Texas native’s career in the rental industry began nearly three decades ago when he took a job as a rental coordinator. He did a stint as a dispatcher for a trucking company before moving back into rentals as a manager. He decided to focus on rental sales 17 years ago.

“I love it because I enjoy talking to people and getting to know their business,” emphasized Miller. “I wake up every day ready to go to work and find ways to make customers more profitable. Kirby-Smith maintains one of, if not the largest, rental fleets, so rarely do I come across a situation that I don’t have a solution to. That goes for dirt work, paving, pipelining, clearing, lifting and any other industry we serve.”

“I believe in going the extra mile, too,” he continued. “If a customer needs parts and I can pick them up and deliver, I’ll do it to save them a trip of coming into the store.” 

Even after nearly 30 years, he still puts together new and interesting machine combinations. “I recently rented out a Komatsu excavator with a Fecon mulching head for a clearing project. It was unbelievable how fast it worked. The customer was impressed!”

Passion for equipment, hot rods began early on

Miller learned about equipment from a young age, as his father and grandfather owned a general contracting business. “I always knew that working around machinery was my calling. I still have the same passion for it that I did growing up.”

He also maintains his enthusiasm for hot rods. He got his first one while in high school. “It came with a lot of speeding tickets back then,” he chuckled. “Fortunately, I matured. The incidents dropped to zero, but I have never lost interest.”

Miller also enjoys spending time with his family, which includes his wife, three grown children and a grandchild.