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Shop Service
Kirby-Smith Machinery has nine shop locations servicing Oklahoma, Kansas, Missouri, southern Illinois and north Texas. Our skilled factory-trained and certified technicians have state of the art tooling, facilities, and technology to insure the quality of our work. Every technician is required to annually participate and be certified in a rigorous service training program. Kirby-Smith Machinery has consistently been ranked in the top 5% in Komatsu’s service ranking in North America and is certified as an “Elite” Manitowoc servicing crane dealer. | |
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Field Service
Kirby Smith Machinery technicians come directly to your facility or jobsite with fully equipped heavy-duty service trucks. Each truck is equipped with real time web based diagnostics and communication technology. Each branch location has full lube service trucks to service all makes and brands of construction and crane equipment. | |
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Crane Service
Kirby-Smith Machinery is one of the largest crane dealers in North America. With that distinction, we offer a variety of services from customized service programs to annual crane inspections. Kirby-Smith Machinery has met the highest service support standards set by Manitowoc cranes and is certified as an “Elite” Manitowoc dealer. | |
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Product Support Sales Representatives (PSSR)
Kirby-Smith Machinery has nine PSSRs, covering the Kansas, Missouri, Oklahoma, New Mexico and north Texas area. The goal of each PSSR is to personally work with your company to reduce costs, reduce downtime, and maximize ROI on your equipment. Click here to find your nearest PSSR. | |
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Advanced Service Technology (Komtrax)
KOMTRAX allows you to locate equipment on large jobsites or around your territory, monitor machine movement, determine which operators are more efficient in which situations, track fuel consumption, identify operator use and habits, and chart daily hours of operation. With operational reports you can see how many hours your machine spent in various modes of operation such as digging, traveling, hydraulic relief, power mode, economy mode, lifting mode, and more.
Kirby-Smith Machinery has more GPS tracking systems on construction equipment than all combined equipment manufacturing in their territory, demonstrating the commitment to maximizing ROI of the equipment they sell and service. |
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Service Technician Education and Certifications
Kirby-Smith Machinery has partnered with Oklahoma State Institute of Technology’s Heavy Equipment and Vehicle Institute(HEVI).Together we have developed and sponsored the most comprehensive technical/academic 2 year college associate programs for heavy equipment and crane technicians in North America . Over half all Kirby-Smith Machinery technicians have graduated from HEVI. Click here to see more information about our internship programs. |
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Training
Kirby-Smith Machinery’s most valuable asset is the 200+ employees that service the construction and crane industry. Kirby-Smith Machinery developed its own internal award program, The Guild Program, with a twofold goal of promoting continuing education in our service and parts department, and ultimately, providing our customers with superior service. |
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Komatsu Certified Training Center
Kirby-Smith Machinery is one of four Komatsu Certified Training Centers in North America. We train and certify 100 industry technicians a year in the areas of maintenance of systems and machines, general safety, operator training, diagnostics, diesel engines, and forklift operator safety training. |
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